Before anyone can drive with Lets Go, they must complete a background check. Current drivers continue to be vetted every year.
Features to help keep you safe
On every trip, you can tap a button for safety tools and get help whenever you need it.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Emergency assistance button
You can use the in‑app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access Lets Go’s safety features all in one place in the app whenever you’re riding with us.
Your feedback matters. Low‑rated trips are logged, and users may be removed.
All Lets Go rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
Check your ride, every time
Before you hop in, take a second to double‑check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1 : Match the license plate number.
Step 2 : Match the car make and model.
Step 3: Check driver’s photo.
We hide your contact info for your privacy. Whenever you call and text a driver through the app, they won’t see your phone number, and you won’t see theirs.
You can get emergency help right from your app. We’ll give you a clear view of your current location and vehicle info so you can quickly share with emergency dispatchers.
Ratings mean action
Riders and drivers can rate each other after every ride. Your feedback is important, so feel free to let us know if something about your experience wasn’t right.
- Know that your ratings are always anonymous. We use your feedback to improve the quality of all rides — and to decide what actions should be taken for the rider or driver involved.
- If you rate a driver three stars or fewer, you’ll never be matched with them again through the app. If something wasn’t right, please leave detailed feedback so we can investigate and take appropriate action.
- We also look into low-rated rides and may deactivate users to help keep the community safe.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Lets Go develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Lets go has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations to support relief efforts on the ground.