Driver screenings

Before anyone can drive with Lets Go, they must complete a background check. Current drivers continue to be vetted every year.

Features to help keep you safe

On every trip, you can tap a button for safety tools and get help whenever you need it.

An inclusive community

Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.

Emergency assistance button

You can use the in‑app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.

24/7 incident support

Our customer support team is specially trained to respond to urgent safety issues.

Share My Trip

Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.

Safety Center

Access Lets Go’s safety features all in one place in the app whenever you’re riding with us.

2-way ratings

Your feedback matters. Low‑rated trips are logged, and users may be removed.

GPS tracking

All Lets Go rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.

Check your ride, every time

Before you hop in, take a second to double‑check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1 : Match the license plate number.

Step 2 : Match the car make and model.

Step 3: Check driver’s photo.

Contact protection

We hide your contact info for your privacy. Whenever you call and text a driver through the app, they won’t see your phone number, and you won’t see theirs.

In-ride 999

You can get emergency help right from your app. We’ll give you a clear view of your current location and vehicle info so you can quickly share with emergency dispatchers.

Ratings mean action

Riders and drivers can rate each other after every ride. Your feedback is important, so feel free to let us know if something about your experience wasn’t right.

  •  Know that your ratings are always anonymous. We use your feedback to improve the quality of all rides — and to decide what actions should be taken for the rider or driver involved.
  • If you rate a driver three stars or fewer, you’ll never be matched with them again through the app. If something wasn’t right, please leave detailed feedback so we can investigate and take appropriate action.
  • We also look into low-rated rides and may deactivate users to help keep the community safe.

Safer journeys for everyone

Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.

Listening to a Safety Advisory Board

Lets Go develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.

Partnering with public safety officials

Lets go has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.

Supporting disaster-relief efforts

Our team works with government officials and organizations to support relief efforts on the ground.